Stop the panic. These steps will help you unlock your device on Android and iOS.
How to unlock your Android phone
1. Use the Smart Lock function
The Smart Lock function automatically unlocks the screen when a certain condition is met. For example, if the device is in your home or another device is connected to it via Bluetooth.
You can use the function only if you activated it in advance and selected a condition for unlocking. In that case, just do it. For example, if you chose to automatically unlock when a trusted Bluetooth device is connected, turn on the wireless module on both. When the connection occurs, the phone can be unlocked without entering a PIN code, password or key.
If Smart Lock has not been configured in advance or you cannot fulfill the specified condition, then this method is not suitable.
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2. Bypass protection with your Google Account
Some devices on Android 4.4 and older versions of the OS allow you to unlock the screen using your Google account. Provided that the device is connected to the Internet.
To check if your smartphone supports this method, enter any password, PIN or pattern key five times. After five incorrect attempts to enter, the message “Forgot your password?” Should appear on the screen. or similar hint. Click on it and enter the login and password from the Google account with which your device is synchronized.
After successful login, the screen is unlocked. If you also forgot the password for your Google account, try restoring access to it using the company’s special service.
3. Use the service from the smartphone manufacturer
Some brands offer owners of their devices additional unlocking tools. For example, Samsung has a Find My Mobile service, with which you can delete a pattern, PIN, password, and even a fingerprint. To do this, your device must be connected to a Samsung account, support the service and be online.
To find out if there are similar services for your model, look for this information in the instructions or on the official website of the manufacturer.
4. Reset the machine to factory settings.
If other options do not give a result, it remains to restore the factory settings. This will lead to the loss of all data, copies of which were not saved in your Google account and other cloud services. But you can remove the protection from the screen.
Turn off your smartphone and remove the memory card if it was inside. Then try these key combinations in turn until one of them works (you need to hold down the buttons for 10-15 seconds):
- volume down key; power button;
- volume up key; power button;
- volume down key; power button; Home key;
- volume down key volume up key power button.
When the service menu appears on the display, select Recovery, and then the Wipe data (or Factory reset) command. If none of the key combinations work or you do not see the necessary commands in the menu, look for the reset instructions for your device model.
After that, the smartphone should return to the factory settings within a few minutes. The device may request a username and password from a previously connected Google account, but you will no longer need to unlock the screen. After entering the old account, the system will restore the settings and data synchronized with it.
How to unlock iPhone
If you have forgotten the password for your Apple smartphone, you have only one way out. reset to factory settings. This procedure unlocks the screen, but also erases from the iPhone all data not saved on your PC or in iCloud.
To reset, you need a USB cable, a Windows or macOS computer, and iTunes. If it is not installed, download it from the official Apple website. If your computer is running macOS Catalina or a newer version of the OS, use the Finder application instead of iTunes.
To perform a reset, turn off the smartphone and follow the instructions for your model.
- If you have an iPhone 8, iPhone 8 Plus, iPhone X or newer: while holding the side button, connect the device to the computer via the USB cable and do not release it until the recovery window appears.
- If you have an iPhone 7 and iPhone 7 Plus: while holding the volume down button, connect the device to the computer via the USB cable and do not release it until the recovery window appears.
- If you have an iPhone 6s or older: while holding the Home button, connect the device to the computer via the USB cable, and do not release it until the recovery window appears.
When a dialog box appears on the computer’s display, click Restore and follow the prompts from iTunes or Finder. First, the system will return to the factory settings, and then offer to restore the saved data. As a result, the screen will be unlocked.
If the wait time exceeds 15 minutes, the device will exit recovery mode. In this case, reconnect the smartphone to the computer, again holding down the corresponding button until the desired window appears. Then click Restore again.